30 Oct 2023 11:47 AM
I've been informed by a fibre broadband sales man, that you can now leave you contract early to upgrade without having to pay early termination charges, is this true.
30 Oct 2023 11:52 AM
Posted by a Superuser, not a Sky employee. Find out more
If you currently still in contract with sky you will still be liable for early termination charges if you leave early.
Who advised you that?
30 Oct 2023 11:59 AM
Posted by a Superuser, not a Sky employee. Find out more
@JMR wrote:
I've been informed by a fibre broadband sales man, that you can now leave you contract early to upgrade without having to pay early termination charges, is this true.
Only if this new company is going to cover any of your exit fees, otherwise you've been fed a line from their sales team.
30 Oct 2023 12:00 PM
We have just had fibre fitted in the area and one of the companies (can't remember which one) said, that the goverment had bought in a new rule in September that you could get out of your contract for free, if you was upgrading to fibre. I was curious, to see if it was true. As I can't seem to find anything about it.
30 Oct 2023 12:02 PM
Yeah, it sounds like he's trying to scam a few people, quite concerning with the amount of elderly people in the area
30 Oct 2023 12:03 PM
Posted by a Superuser, not a Sky employee. Find out more@JMR Likley to be upgrading from FTTC to FTTP with the same provider, not moving to a new one.
30 Oct 2023 12:05 PM
Posted by a Superuser, not a Sky employee. Find out more
Maybe not a scam as such but likely to be an economical with the truth hard sell from an alt net employee.
30 Oct 2023 12:08 PM
He said directly changing from sky or bt to his company.
30 Oct 2023 12:09 PM
Thank you for the help, if they come around again, I'll get them to go into more detail and see where the catch is.
30 Oct 2023 12:18 PM - last edited: 30 Oct 2023 12:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@JMR wrote:
the goverment had bought in a new rule in September that you could get out of your contract for free, if you was upgrading to fibre. I was curious, to see if it was true.
That's not true. There's an Ofcom regulation which stipulates an ISP must permit no-penalty exit if they can't provide the speed which they 'guaranteed' from their own service, but that's unrelated to the arrival of a faster competitor.
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