I've been told by a fibre company, that you can now leave your contract early without having to pay

[JMR]

I've been informed by a fibre broadband sales man, that you can now leave you contract early to upgrade without having to pay early termination charges, is this true.

[cookiemonsteruk]

@JMR 

If you currently still in contract with sky you will still be liable for early termination charges if you leave early.

Who advised you that?

[GD1]

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@JMR wrote:

I've been informed by a fibre broadband sales man, that you can now leave you contract early to upgrade without having to pay early termination charges, is this true.

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Only if this new company is going to cover any of your exit fees, otherwise you've been fed a line from their sales team.

[JMR]

We have just had fibre fitted in the area and one of the companies (can't remember which one) said, that the goverment had bought in a new rule in September that you could get out of your contract for free, if you was upgrading to fibre. I was curious, to see if it was true. As I can't seem to find anything about it.

[JMR]

Yeah, it sounds like he's trying to scam a few people, quite concerning with the amount of elderly people in the area 

[GD1]

@JMR  Likley to be upgrading from FTTC to FTTP with the same provider, not moving to a new one.

[cookiemonsteruk]

@JMR 

Maybe not a scam as such but likely to be an economical with the truth hard sell from an alt net employee.

[JMR]

He said directly changing from sky or bt to his company.

[JMR]

Thank you for the help, if they come around again, I'll get them to go into more detail and see where the catch is. 

[TimmyBGood]

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@JMR wrote:

 the goverment had bought in a new rule in September that you could get out of your contract for free, if you was upgrading to fibre. I was curious, to see if it was true.

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That's not true.  There's an Ofcom regulation which stipulates an ISP must permit no-penalty exit if they can't provide the speed which they 'guaranteed' from their own service, but that's unrelated to the arrival of a faster competitor.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c... 

[HTW]

For many years my and my neighbours in our cul-de-sac did not have have fibre option as when they laid the cables some years back they did not bring any into the cul-de-sac. My next door neighbour last year signed for full fibre with a well known fibre company when he tod me I said no way we dont have any fibre in the cul-de-sac., anyway after several weeks he chased them up and eventually they come clean and offered him a sum of money to forget about him contract which I advised him to reject anyway to cut the story short he complained to ofcom who made the company concerned fot the bill to have a fibre connection brought into the cul-de-sac also part of him contract was they had to pay him a daily payment for every day after the installation date they gave him. some 9 month later he was connected and needless to say it cost them a considerable amount of money for misleading him.