I need to query an order but can't call

[VMcKee80]

My elderly father has Sky and has received communication regarding an order plus a new BB router that he hasn't ordered.  An engineer has been booked for 9 June which I went to cancel for him but had a message saying he must call in.    He is not well at the moment so I need to do this for him but before I do that, will I be told I can't as I'm not the account holder?  Don't want to be on hold for ages and be told that....

[GD1]

@VMcKee80  I'm afraid only the account holder is able to cancel any orders.   Can you not call Sky while you're with him then he can pass security and authorise Sky to then speak to you on the same call.

[JimM1]

@VMcKee80 Do you know what hub your father has at present, take a look at the link it may spark something that you Know. The two older hubs are being replaced as support issues, and the newer Sky Broadband Hub is the one that is replacing either off those, heads up for that!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[VMcKee80]

I don't live near him unfortunately so that's not possible.   I just want to email or chat to someone - it's so frustrating!    

[JimM1]

@VMcKee80 You are not getting any off that, you could be joe blogs from the planet pluto as far as sky are aware, no security pass no talk in any format.

[VMcKee80]

Ahh OK, so it's something that Sky have organised rather than himself (tbf, he wouldn't know how to!).  That makes sense.  I've had a look at his bills online and can't see any extra charges.  I think he's nervous he's going to get a bill for it!  And I assume it's FOC!  Thanks for the heads up! 🙂 

[JimM1]

@VMcKee80 Yes it is a FOC and if sky are aware off your dad they may be kindly supplying an Engineer to pop round sort it all out and do away with all the stress that involves, know idea if that is the case, someone at sky could answer that simple question for you. Would also be good for you to know as well that way you are both re-assured that it is indeed sky doing so, would not let any tom/**bleep**/harry in especially with the older generation, they can be quite some fun at times!!!

Anyhow, you want and need to get the link below sorted and fixed then next time you visit with your dad, it is NOT easy had to do the same for my Father when he got into his late seventies, just was easier for me to do all the stuff, but (sky) i always made sure i did it when at his home as was always easier if the needed to speak with him not that he had a scubby about anything!

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