Discussion topic: I need to cancel my broadband

This message was authored by: Mallika+Arachchig · ‎28 Jun 2022

Hi

The engineer visited home and he was unable to install the cables. So I would like to cancel sky broadband service due to my urgency. The engineer told me there is some difficult process to installing the cables. Please let me know how can I hand over the wifi router and other pieces of equipment to you.

This message was authored by: Daniel0210 · ‎28 Jun 2022

@Mallika+Arachchig

If your Sky broadband has never been up and running I think you'll have to call Sky to cancel and at the same point they'll arrange to send packaging to return your loaned equipment
so ensure you get proof of posting and keep it indefinitely.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: cookiemonsteruk · ‎28 Jun 2022

@Mallika+Arachchig

It is openreach who install the cables so unless Virgin etc is in your area then any other openreach isp will have the same issue

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Discussion topic: I need to cancel my broadband

I need to cancel my broadband

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