Discussion topic: Guaranteed Minimum Download Speed

This message was authored by: Animatt84 · ‎22 Jun 2022

Can you explain why my available speed is not even close to my guaranteed speed?

Web capture_22-6-2022_193017_www.sky.com.jpeg

This message was authored by: GD1 · ‎22 Jun 2022

@Animatt84 You are not talking to Sky via the forum, we are all customers here and have no access to your account.

Any help provided will be from fellow customers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: jamesn123 · ‎28 Jun 2022

@Animatt84

You screenshot shows your hub is connected at 500mbps so you are getting your guaranteed speed. What is the result of a speedtest taken on a device connected directly to the router via ethernet?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Guaranteed Minimum Download Speed

Guaranteed Minimum Download Speed

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