Discussion topic: Broadband connection keeps dropping out

This message was authored by: Gilo46 · ‎25 Jun 2022

Recently upgraded to ultrafast broadband, and since then have had very varied speeds even though the sky app says that the connection is fine and that I'm receiving the correct speed. I've tried to reset the hub and also the Openreach fibre box, but neither have made a difference.

My Router stats are as follows:

Router Statistics

System Up Time: 29:47:52

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 1291589 2991039 0 3774 10549 00:15:16 LAN Up 7265236 3491115 0 13050 0 29:47:52 WLAN (2.4 GHz) Up 2244695 178245 0 12460 0 29:46:10 WLAN (5 GHz) Up 27523188 5407644 0 0 29717 29:46:11

Broadband Link Downstream Upstream Connection Speed 0 kbps 0 kbps

Any help would be appreciated.

This message was authored by: mae-3 · ‎25 Jun 2022

@Gilo46

You could try replacing the ethernet cable between the ONT and Sky router, and see whether that has an impact on reliability?

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

This message was authored by: jamesn123 · ‎28 Jun 2022

Hi @Gilo46

Can you post a speedtest result?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Broadband connection keeps dropping out

Broadband connection keeps dropping out

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