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Avatar for Alisonjones61Sw
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This message was authored by: Alisonjones61Sw

Message posted on ‎17 Nov 2025 12:22 PM

I need help

My broadband keeps cutting off and my TV it's been going on for a few months. I've reported it a few times now. If it not fixed soon I will cancel sky and go somewhere else

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎17 Nov 2025 12:24 PM

Re: I need help

Posted by a Superuser, not a Sky employee. Find out more

@Alisonjones61Sw 

Threatening to cancel is pointless here. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

 

What have Sky said/done when you've reported it? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎17 Nov 2025 12:24 PM

Re: I need help

Posted by a Superuser, not a Sky employee. Find out more

@Alisonjones61Sw 

Threatening to cancel is pointless here. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

 

What have Sky said/done when you've reported it? 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: Chrisee

Message posted on ‎17 Nov 2025 12:24 PM

Re: I need help

Posted by a Superuser, not a Sky employee. Find out more

@Alisonjones61Sw there are many possible causes but to help narrow those down what happe ns to the lights on the Sky hub when you lose connection? See https://www.sky.com/help/articles/hub-lights-explained-start

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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