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Discussion topic: I have not had broadband for 30 hours.

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This message was authored by: proshop

I have not had broadband for 30 hours.

I have not had any broadband since 5pm on 24th January. When is it likely to be back up. 

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This message was authored by: GD1

Re: I have not had broadband for 30 hours.

Posted by a Superuser, not a Sky employee. Find out more

@proshop  No one on the forum will know as we are customers also.

 

If there is a fault you would need to speak to Sky for any updates assuming Openreach have provided an update to Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Daniel0210

Re: I have not had broadband for 30 hours.

Posted by a Superuser, not a Sky employee. Find out more

@proshop 
Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.


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NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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