Discussion topic: I have not had broadband for 30 hours.
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Message posted on 26 Jan 2025 12:16 AM
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I have not had broadband for 30 hours.
I have not had any broadband since 5pm on 24th January. When is it likely to be back up.
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Message posted on 26 Jan 2025 01:32 AM
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Re: I have not had broadband for 30 hours.
@proshop No one on the forum will know as we are customers also.
If there is a fault you would need to speak to Sky for any updates assuming Openreach have provided an update to Sky.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 26 Jan 2025 05:01 AM
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Re: I have not had broadband for 30 hours.
@proshop
Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
Unfortunately there’s no such scheme in place for customers in the Republic of Ireland.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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