Discussion topic: I have moved house and want to change my address but it wont recognise me as the primary account hol

This message was authored by: Tammy20 · ‎08 Jun 2024

I have logged on to my sky account to change my address and move my broadband but it states I am not the primary account holder but I am?

This message was authored by: SKY1992bf · ‎08 Jun 2024

@Tammy20 You need to call sky directly to change your address

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This message was authored by: GD1 · ‎08 Jun 2024

@Tammy20 And it should be noted if you intended moving broadband it will take a t least 10 working days from when you tell Sky for the move to be completed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎08 Jun 2024

@Tammy20 wrote:

I have logged on to my sky account to change my address and move my broadband but it states I am not the primary account holder but I am?

You can't change your address online yourself and besides if it is saying you are not the primary account holder this might be because you are using the wrong login.

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Discussion topic: I have moved house and want to change my address but it wont recognise me as the primary account hol

I have moved house and want to change my address but it wont recognise me as the primary account hol

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Re: I have moved house and want to change my address but it wont recognise me as the primary account

Re: I have moved house and want to change my address but it wont recognise me as the primary account

Re: I have moved house and want to change my address but it wont recognise me as the primary account

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