I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

[Titchyann54]

My wifi went on Thursday evening came back on Friday the26th July for 30 minutes and nit worked since all other lights working except phone not working or WiFi 

 

[Chrisee]

@Titchyann54 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Titchyann54]

Thankyou chrisee

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Titchyann54 to chat.

[Tom-W19]

Hi @Titchyann54 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Titchyann54]

I didnt recieve any request to talk to someone so please I am reposting my original question and problem

[Highlinder]

@Titchyann54  Which device are you using to access the forum and which browser are you using?

[Titchyann54]

Mobile Samsung and Internet explorer 

[Highlinder]

@Titchyann54  So you got no private message or anything popping up when you came on to the forum for the past few days about the issue you are having?

[Titchyann54]

No my Internet works when it feels like it 

[Highlinder]

@Titchyann54  I was asking if you had seen any of the escalation process in order to see if they can re-escalate this for you, but you need to work with us to undertstand if we need to ask you to use another browser.

[Titchyann54]

No I havent  seen any of the escalation process

[Highlinder]

@Titchyann54 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Titchyann54]

Thankyou very much 

[Siobhonb]

My Broadband has been off since 08:30 on 26th July, each time I call sky im being fobbed off. Im being told daily that it will be fixed that day and clearly it is not. We were even told to get up at midnight to see if it then working as sometimes it switches on at 12:00am.

Into my 6th day now and still doesnt look like it will be back on @Titchyann54 I hope you are getting better customer service than what we have so far experienced. 

@Tom-W19 @Mr+Flibbles+86 any help would be greatly appreciated