Discussion topic: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone
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Message posted on 31 Jul 2024 10:56 AM
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Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone
I hear you its a nightmare ill let you know
Message posted on 31 Jul 2024 10:58 AM
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Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone
Thanks for escalating again. We've sent an invite to @Titchyann54.
Tom
Message posted on 31 Jul 2024 02:51 PM
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Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone
Hi @Siobhonb
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Thanks
Community Moderator
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