0

Discussion topic: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Reply
Reply
Avatar for Titchyann54
Level 1 icon
Topic Author
This message was authored by: Titchyann54

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

I hear you its a nightmare ill let you know 

This message was authored by: Tom-W19

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Thanks for escalating again. We've sent an invite to @Titchyann54.

Thanks
Tom
This message was authored by: Daniel-F

Re: I have had no WiFi with my sky for 4 days now yet getting no where trying to contact someone

Posted by a Sky employee

Hi @Siobhonb 


I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

Thanks

Daniel
Community Moderator
Reply