I don't have a connection

[AdrianFerraz]

It's been 24 hours since I'm out of internet. You said someone would come fix it but I'm without internet and I won't pay for these days without internet until you fix it.

[jamesn123]

@AdrianFerraz 

When you spoke to Sky what time frame did they give?

You are required to continue paying your bill during outages, Sky Broadband is not a 100% uptime service & outages are to be expected from time to time.

You should be entitled to compensation if the outage lasts a period of time. 

https://www.sky.com/help/articles/auto-compensation