Discussion topic: I do not have Internet. we are also renovating our house and need to move the cable

This message was authored by: adamcat89 · ‎18 Sep 2024

Good morning, we have been without Internet for 2 days. please can you send an engineer. we have also remodelled our entrance and need a new junction box into the house and the cable fitting. many thanks! adam

This message was authored by: TimmyBGood · ‎18 Sep 2024

@adamcat89

You'll need to log two different issues: a fault investigation/repair and then a master socket relocation/ ONT move. The latter is much lower priority to an ISP, and trying to combine them will only lead to confusion and likely delay.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: I do not have Internet. we are also renovating our house and need to move the cable

I do not have Internet. we are also renovating our house and need to move the cable

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Re: I do not have Internet. we are also renovating our house and need to move the cable

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