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Discussion topic: Internet not connected

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This message was authored by SKYE8DE4 This message was authored by: SKYE8DE4

Internet not connected

internet  not connected. The modem exactly has a white light on and the Sky app says it's working fine, but we can't catch the Wi-Fi on our phone. On September 14, the first day of the modem's delivery, the Wi-Fi functioned normally, but the Wi-Fi didn't work from the next day. We waited because we thought it would work on September 18, the contract date, but the signal still doesn't work. When I turn on Wi-Fi on my phone, my sky broadband name doesn't come out. Please let me know which way to take it and ask for a quick resolution. 

 

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