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Discussion topic: I can’t set up my account

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This message was authored by: Aimeebatsford

Message posted on ‎19 Nov 2025 07:30 PM

I can’t set up my account

No one to help set up as my 83 year old dad has had the internet installed terrible customer service

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Nov 2025 07:36 PM

Re: I can’t set up my account

Posted by a Superuser, not a Sky employee. Find out more

@Aimeebatsford 

If he has Sky Broadband installed is he/you trying to set up is account on the MySky app on his phone, is this what you are trying to do ?

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Avatar for Jo9191
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Message posted on ‎19 Nov 2025 07:54 PM

Re: I can’t set up my account

Hi

App or Device help?

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This message was authored by: JimM1

Message posted on ‎19 Nov 2025 08:34 PM - last edited: ‎19 Nov 2025 08:36 PM

Re: I can’t set up my account

@Aimeebatsford See if this helps along the way!

 

https://www.sky.com/help/articles/download-sky-broadband-user-manuals

 

My Sky app | Sky Help | Sky.com | Sky Help | Sky.com

 

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