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Discussion topic: I am unable to access netflix

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Avatar for Jessicakelly8
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This message was authored by: Jessicakelly8

Message posted on ‎18 Feb 2025 12:57 AM

I am unable to access netflix

I am unable to access netflix, it is saying there is no internet when the internet is fine. I have turned the tv off at the wall and back on and i have gone through the checks on the website. 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎18 Feb 2025 06:25 AM

Re: I am unable to access netflix

Posted by a Superuser, not a Sky employee. Find out more

Assume you are using your smart TV Netflix app?


Sounds like your TV has  lost connection to your router.

If you are using an ethernet cable, make sure the cable is still connected correctly to your TV.

If you are using wifi, go to your TV menu network settings to check it's still showing as connected.

 

 

 

 

 

 

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