Huge internet issues

[Robyntruran12]

Good morning, I'm having massive issues with the wifi. I am a single person and only have two devices, a MacBook and iPhone. The MacBook connects but will not allow me to access anything I.e Netflix. When I disconnect from my iPhone I can then get onto Netflix but then it cuts out again. Please assist 

[Tom-W19]

Hi @Robyntruran12 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.