Discussion topic: Hub requires restarting every two weeks
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Message posted on 03 Oct 2024 09:09 AM
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Hub requires restarting every two weeks
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Message posted on 03 Oct 2024 09:56 AM
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Re: Hub requires restarting every two weeks
I am having the same issue. I've had an engineer around who found no issue and mentioned the reset procedure is to disconnect all Ethernet ports at the back of the router with the exception of port 4 which should be connected to the fibre cable, then power off for 8 mins and restart which works but then fails again after 2-3 weeks. When it fails the orange light appears on voice. It's been like this for months now.
Message posted on 03 Oct 2024 10:49 AM
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Re: Hub requires restarting every two weeks
Yes, this is exactly what happens to me. The voice light goes orange. If I unplug and then plug it back in again the problem is solved for another couple of weeks. It's only started happening since I switched to full fibre, before that I had no problems at all.
Message posted on 03 Oct 2024 12:46 PM
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Re: Hub requires restarting every two weeks
Mine was fine before switching to fibre as well so seems Sky has an issue here which needs to be resolved
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