Discussion topic: VPN Connection to workplace

This message was authored by: Simon19771 · ‎03 Oct 2024

Hi,

We have started using a new sky Max Hub with the sky glass Tv system. Since switching I cannot connect to My workplace VPN. Does anybody have a robust fix for this? Sky has tried to fix this remotely and failed; There conclusion was its My Laptop…….

FYI……. I Can connect to My workplace via the VPN when I travel and using My neighbours Internet.

Last resort, can anybody recommend a new router that will work with Sky Glass system.

I’m not an IT tech…. So, any help would be appreciated.

Many thanks.

This message was authored by: TimmyBGood · ‎03 Oct 2024

@Simon19771

You probably need 1:1 Map-T rather than the 8:1 which is now the default with a circuit supplying broadband to a Max Hub.

Current advice is to use the Hub administration settings in the My Sky app to enable UPnP: that should trigger the Map-T change.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Skull+Treaty · ‎03 Oct 2024

@Simon19771

If you complete this form Sky should be able to help.

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

Discussion topic: VPN Connection to workplace

VPN Connection to workplace

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