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Discussion topic: Hub not connecting

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This message was authored by: Surya5

Hub not connecting

My sky hub is not connecting. We got the internet connection but the hub is going off automatically after a minute. 

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This message was authored by: JimM1

Re: Hub not connecting

@Surya5 What is it that you see when looking at the sky hub, see the link below and say if anything! Also is this just a new connection from today, or already a working sky Broadband?

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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