Hub keeps losing signal

[Marc74]

Hi my hub keeps losing signal and then coming back on. Its done it about 7-8 times today and has Been doing it for the last 5-6 days. Ive unplugged it all. All wires and plugs but it still keeps turning off/ like it just keeps resetting.

[Nickigxx]

Same here !!!

[JimM1]

@Marc74 What is it that you are seeing, the help will let you say better!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

[Marc74]

The hub keeps going to the red power light then all the lights come back on and go green. Keeps doing the same thing 5-6 times a day. 

[JimM1]

@Marc74 That looks more like your hub is getting a fault condition, so would call sky and get a replacement for it... Reseting all the way back to an off condition like that is not good, you can try a factory reset on it if you wish to try that, your choice on that one though!

Reset is hold the button in back off the hub for at least 30 seconds watching the front led's until the power one flashes then let the reset button go, if you have made changes to the hub you have to do that all over again so be aware!

[LESLIE14]

I require a replacement hub, which was the original reason for my call in the first place, unfortunately I find your processes onerous and would like some help in replacing the hub.

[JimM1]

@LESLIE14 That takes a call to sky for what you are trying to do, call 150 on your landline phone is by far the easiest way, you can also dial the same if you have a sky mobile!

[LESLIE14]

I'm becoming very frustrated with this lack of customer care and attention. 

• If something more positive doesn't happen soon, I will pack away all the sky equipment, with the intention of returning all said items back to sky and instruct my bank to discontinue any future payments. Due to unsatisfactory customer care, I will rigorously defend my rights in this matter whatever that may take.

[JimM1]

@LESLIE14 Hopefully you are aware that when you post on the Forum you are NOT contacting anyone at all from sky Customer Service, all just user's like yourself trying to help! But your choice to do what you think is best, just be carefull sky will not like you doing the cancel of any DD, and further more will not even speak to you at all!

Below from the top off the community page!

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