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Discussion topic: Hub issue

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This message was authored by: Al1975

Hub issue

New sky hub connected, has full WiFi when near it but looses it when I go 2 rooms away even though I can see it through the door ways... any ideas?

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This message was authored by: TimmyBGood

Re: Hub issue

Posted by a Superuser, not a Sky employee. Find out more

@Al1975 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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