Hub hasn’t arrived

[rtshadowguy]

My hub is due to be activated with an engineer coming out today, yet my sky hub hasn't arrived and on the website is still says waiting to be dispatched, now i assumed the engineer would bring it with him but i read somewhere that it arrives before so could someone explain to me what is going on as the AI is useless

[KevNewMedia]

---

@rtshadowguy wrote:

My hub is due to be activated with an engineer coming out today, yet my sky hub hasn't arrived and on the website is still says waiting to be dispatched, now i assumed the engineer would bring it with him but i read somewhere that it arrives before so could someone explain to me what is going on as the AI is useless

---

Hi @rtshadowguy 

Welcome to the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent  @rtshadowguy an invite to chat.