@kellers wrote:
An OpenReach engineer came when I wasn't home and installed a cable to the outside wall (the cable is loose with nothing connected to it) and they also drilled a hole in the wall.
They shouldn't have drilled if there wasn't an adult present to give permission.
I'm very concerned as the hole has been put on the wrong side of the house and is not accessible.
The location on the outside of the property is dictated by where the cable is coming from (duct or pole) : this isn't necessarily the same route as previous Openreach cabling.
They have drilled just behind the electricity meter. Is this normal procedure not to ask where cabling is to go?
Again, that shouldn't happen if there wasn't an appropriate adult present.
Either way they cannot put the cable there and would need it on the other side of the living room.
The new cable has to enter somewhere. Where it goes from there is limited: they won't go through additional internal walls, for instance.
I'm not very happy at all that they didn't ask, plus they could have damaged the electricity meter.
Clearly drilling should never be done 'blind'.
What is the next steps? Do they fit the telephone box to the cable?
It would be helpful to establish if this is FTTC or FTTP installation.
Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
