Hub delivery

[Claremont+9]

Royal Mail tried to deliver, and no-one was at home.

However, it was sent to a sorting office away, so not collected in time.

We are still waiting for the hub.Thanks

[PeteRG41]

If the Post Office doesn't offer a way of redelivering, you'll need to contact Sky directly and arrange a redelivery.

[jamesn123]

@Claremont+9 

If you didnt collect it from the PO in time then it would have been sent back to Sky.

You'll need to contact Sky to get another one sent out

[caesarome]

@Claremont+9 

Can you not arrange another delivery via Royal Mail if it is at your local office and you are unable to collect it:

https://www.royalmail.com/receiving-mail/redelivery

[carolineava1973]

I've only moved into this property 19/7/23 and haven't received no hub for the  property need my internet on as my daughter works from home finding  it very difficult 

[caesarome]

@carolineava1973 

When is your broadband due to go live at your new property ?

[Chrisee]

@carolineava1973 whst date is set for the activation of the service in the My Orders section of the My Sky app? The hub should  arrive a day or so before that..

Unfortunately the fact your daughter works from home does not increase the priority of the domestic service you are buying.