Hub delivered to wrong address

[Tom3071]

My hub has been delivered to the wrong address and activation is within the next 72 hours and trying to speak to someone is impossible 

[caesarome]

@Tom3071 

You will just have to keep trying I'm afraid. Activation can still go ahead even if this replacement isn't sent out in time.

[Kev159]

I'm in the same position, delivered today, but no idea who to or what address etc, very frustrating! 

[Chrisee]

@Kev159 the hubs are  sent via Royal Mail and do not require a signature is it possible the postman has left it somewherex"safe"? While they are supposed to put a card through the letter box box saying where that does not always happen. Sky always send the hub to the adresse where the service is being activated if they have to wrong address you need to get that corrected.

[Kev159]

Hi, it arrived via Royalmail however it has been delivered to an address I have no knowledge of, there's a photo of a lady holding the hub, but no idea who or where. No card was lef to advise. 

[Chrisee]

@Kev159 you need to call Sky but definitly check they have the correct address or it will happen again.