Hub broadband issues and no phone

[Rebecca371]

I had been having broadband issues with work from home so upgraded my sky box to a new hub. Now my broadband continually is showing issues and crashing. And I've not had a phone since. I plugged everything in the same as my first hub box and I'm at a loss. It's impacting work and people trying to contact us.

ive unplugged everything numerous times. I'm just about at the end of my tether with it. 
All seemed so simple now nothing but trouble. Any ideas how I can stop broadband dropping and get my home phone back up and Running 

[Tom-W19]

Hi @Rebecca371 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147