Hub and phone down although sky tests say everything is good

[Kirg]

The router is indicating faults and there is no internet when I go and check this with sky using 4g it says everything is fine 

[Tom-W19]

Hi @Kirg 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147