How long of a delay until I can get temporary broadband

[B0red]

There's been multiple delays in getting broadband to the house I moved into. I can't get a straight answer out of anyone at sky when I call as they all just contradict themselves.

At what point can they get a temporary line activated on the existing copper line? I'm waiting for fibre, bought the house but engineer visits and no further along. 

Is there a set amount of delay time that needs to pass to be able to get the copper line reactivated? So I atleast have some kind of broadband? 

[Chrisee]

@B0red unfortunately there is no method to get a temporary copper connection it simply isnt something Openreach offer. Instead where delays occur which, while they only affect a small % of orders, do get reported frequently Openreach pay compensation of £6.10 per day for delayed commissioning via Sky. This link explains the scheme Customer Auto-Compensation | Sky Help | Sky.com

My own install suffered a delay and the compensation credit covered the first 6 months cost of the full fibre service. 

[TimmyBGood]

@B0red 

With the ongoing move of the national network to fibre-optic there's no mechanism for ISPs to order copper circuits in areas where full fibre is (theoretically) available.