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Discussion topic: How do i obtain a public access order

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Avatar for Lorraine43
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This message was authored by: Lorraine43

Message posted on ‎05 Aug 2024 07:57 PM

How do i obtain a public access order

We moved house and Sky have connected our new broadband to our neighbours property by mistake.We are without internet and seemingly will be for another few weeks. Sky claim that we told them the incorrect address, how do we get a copy of the phone call ?

thanks

 

 

 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎05 Aug 2024 08:10 PM - last edited: ‎05 Aug 2024 08:10 PM

Re: How do i obtain a public access order

Posted by a Superuser, not a Sky employee. Find out more

@Lorraine43  you can't get a copy but what you can do is put in a formal complaint giving the date and time of the call and sky will listen to it and if it turns out that the correct information was given sky will investigate further 

 

https://www.sky.com/help/articles/how-to-make-a-complaint


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This message was authored by: GD1

Message posted on ‎05 Aug 2024 09:48 PM

Re: How do i obtain a public access order

Posted by a Superuser, not a Sky employee. Find out more

@Lorraine43  Your post has been moved from the Sky stream forum as your query isn't related to Sky stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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