Discussion topic: How do i obtain a public access order

This message was authored by: Lorraine43 · ‎05 Aug 2024

We moved house and Sky have connected our new broadband to our neighbours property by mistake.We are without internet and seemingly will be for another few weeks. Sky claim that we told them the incorrect address, how do we get a copy of the phone call ?

thanks

This message was authored by: SKY1992bf · ‎05 Aug 2024

@Lorraine43 you can't get a copy but what you can do is put in a formal complaint giving the date and time of the call and sky will listen to it and if it turns out that the correct information was given sky will investigate further

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by: GD1 · ‎05 Aug 2024

@Lorraine43 Your post has been moved from the Sky stream forum as your query isn't related to Sky stream.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: How do i obtain a public access order

How do i obtain a public access order

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