How do get a new broadband hub?

[Docklands+LNE]

Hi, My Sky Broadband hub has never been great and lately it's been dropping out. It's probably about 3 years old. How do I go about ordering a new one? Thank you.

[cookiemonsteruk]

@Docklands+LNE 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Highlinder]

@Docklands+LNEDo you have the router that is third one along called the Sky Q hub just now from Sky shown in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Docklands+LNE]

I have the 2nd one down.....

[Highlinder]

@Docklands+LNE  So you have the Sky hub is that what you are saying?

[Docklands+LNE]

I have the sky broadband hub..

[Highlinder]

@Docklands+LNE  So you are looking for the White broadband Max router. That is more locked down than the one you have. Are you sure it is the hub dropping out and not the connection as @cookiemonsteruk asked you for your router stats to figure out what is going on.

[Docklands+LNE]

Hi,

It could well be the settings, it's got 2 skids and it's all a  bit all over the place.

I will try and get the details next time I'm on my laptop @cookiemonsteruk @Highlinder 

I tried on phone and the username admin and password sky didn't work. 

I must have changed them a few years  back, hopefully I can get in 👍