@Jess133
Do you have a fault, if so try this online test as it might allow you to book an engineer is an external fault is found. You should note that the turnaround for an Openreach engineer is 3-5 working days:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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