Discussion topic: How can I talk to an actual sky person to change a scheduled visit?
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Message posted on 12 Aug 2024 09:11 AM
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How can I talk to an actual sky person to change a scheduled visit?
How can I actually talk to a person about changing a scheduled visit?
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Message posted on 12 Aug 2024 09:14 AM
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Re: How can I talk to an actual sky person to change a scheduled visit?
Call 150 from your sky telephone, tell the automated system you have a online fault.
Then it transfers you to a human
Message posted on 12 Aug 2024 09:15 AM
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Re: How can I talk to an actual sky person to change a scheduled visit?
@AnnKelly if you call in and dont accept offers of texts etc you will be connected to the next available agent. Like evey other company Sky want customers to use the online option if possible.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 29 Oct 2024 05:30 PM
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Re: How can I talk to an actual sky person to change a scheduled visit?
Hi @Chrisee , This wasn't the case for me. It got stuck in a loop asking me to pick an option, no of which were relevant to my issue.
Message posted on 29 Oct 2024 05:56 PM
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Re: How can I talk to an actual sky person to change a scheduled visit?
@FearlessFish
Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 29 Oct 2024 06:30 PM
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Re: How can I talk to an actual sky person to change a scheduled visit?
Thanks @Daniel0210 ,
Just tried the silent treatment. After repeating the options twice to me and a couple of 'I'm sorry, I didn't get that' prompts it then hung up on me. I've oly just joined and already hate them.
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