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Discussion topic: House Move - Sky contact process not working

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This message was authored by Anthony58 This message was authored by: Anthony58

House Move - Sky contact process not working

I'm having the most frustrating time trying to organise my brother's house move. He has learning disabilities so I organise on his behalf.

 

When I try online, the process stalls after I select the new address with a message saying 'checking availability' which seems to go on forever.

 

When I try the bot - it either sends me back to the process that isn't working or it send me to thsi community forum 

 

When I try Live messaging - I get an error message 

 

Email options only send me to complaining about a programme

 

I don't have the time to call and wait on hold

 

Any ideas? 

 

 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: House Move - Sky contact process not working

Posted by a Superuser, not a Sky employee. Find out more

@Anthony58  Are you registered with the accessibility team?  https://www.sky.com/help/articles/contacting-sky-accessibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: House Move - Sky contact process not working

Posted by a Superuser, not a Sky employee. Find out more

@Anthony58  Are you registered with the accessibility team?  https://www.sky.com/help/articles/contacting-sky-accessibility

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Anthony58
Topic Author
This message was authored by Anthony58 This message was authored by: Anthony58

Re: House Move - Sky contact process not working

Thank you. We were already set up with the accessibility team. But I hadn't thought to call them! Brilliant - the phone got answered straight away and we got put straight through to the right people. Thank you so. much. 

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