I'm expecting an engineer visit to upgrade us from Superfast to Ultrafast. I was told they would need to install an ONT box inside.. The engineer is scheduled to come today between 8am and 1pm. I was told they might get in touch beforehand to confirm, but not always. I haven't heard anything but that's OK - we're all ready for the visit.
But I've just checked my orders on the Sky website and I can see this message, which I haven't seen before:
"Engineer visits during COVID-19
We’re all working differently in these challenging times to keep our colleagues, partners and customers safe, and to make sure our most vulnerable customers are prioritised.
Because of this, Openreach are currently minimising any work inside the home. That means Broadband & Talk orders that need access to the home to install a new line will be paused until June – but this might change.
If you’re switching to Sky Broadband or moving home and you have an engineer booked to install your new line, then Openreach will still attempt to connect your service but they’ll now try and do that from outside your home, so you might not see an engineer on the day.
If they can get you up and running, then you’ll still be connected on the activation date in your welcome letter or email – don’t forget this can be anytime up to midnight. But if they can’t, we’ll get in touch to postpone your installation."
Is this something new? The visit was booked a couple of weeks ago, on the phone, when I upgraded. Nothing was said at the time. I'm assuming we can't upgrade to FTTP (which is what we were told we'd have) unless someone comes into the house to fit the ONT?
