Hive connection

[Nomey]

Discussion after duscussion regarding Hive not connecting to Sky router and not a word from Sky. They didn't mention this when asking for my business. If anybody is thinking about switching to Sky and has a Hive, beware.

[icesteelman]

@Nomey 

Whilst there are threads descibing problems with Hive and Sky Broadband I suspect there are many more who don't.

I can safely say that I have had no issues at all. I have the black Sky Broadband Router/Hub with Fibre 150 so wonder if there is any pattern to the customers who encounter issues?

[Nomey]

I have exactly the same set up as you but have tried everything with no success

[icesteelman]

@Nomey 

Not good !

Wondering if newer Hive Hubs are different? Ours is at least 7 years old and worked faultlessly with TalkTalk for most of that, and then also Sky when we moved to them in August this year.

I can probably recount 2 or 3 times over these years where the phone app reported a problem but following the help instructions online got the connection reset by Hive and fixed.

Not sure what else to recommend as I'm sure you've spoken to Hive already.

[Nomey]

I was with BT before and never had a problem but I'm completely stumped.

[icesteelman]

@Nomey 

Do Hive have any diagnostics they can run as other than using the "fix problem" button on the phone App I have never needed to contact them?