Hikvision cctv not working since new installation

[KT600]

Just had sky fibre broadband installed. Wifi and everything works fine. However my cctv i am unable to view it from my mobile or remotely. Cables are connected to the ports on the back of the sky router correctly. Previously waa with BT but not on fibre broadband However it worked fine. Do i need to change any settings on the sky router or my cctv for gateway settings or ip address etc now ? Not sure how to proceed

[Chrisee]

@KT600 if the CCTV is using an ethernet connection the issue is likely to be that you have to open and forward a Firewall port to the camera system to ensble  external  devices to contact it. Check with your supplier to find which ports they use.

Forwarding ports on the new white Sky Max hub I assume you have is straight forward. Log into the My Sky app go to product settings choose the Sky Max hub click on advanced settings and click on port forwarding. Once on that psge select the cameraxsystem from the device list and add the ports you require and savecthe changes.

If you have a black Sky hub is a bit more complicated so post again if that applies

[Linksway1]

Please can you advise on port forward the black Dky hub?

[Chrisee]

@Linksway1 it isnt as simple unfortunstely but these are the instructions https://helpforum.sky.com/t5/Broadband-Talk/How-to-set-up-port-forwarding/ba-p/2662260

[Stephen163]

Hi I have the same problem.  My cctv wont work with the sky max hub.  I have went into my sky app, clicked on product settings and there is nowhere for me to port forward?  Is there anywhere else??