High MBPS but poor performance - lagging etc

[JoshuaBrookes]

I am getting high mbps but serious lag issues on my devices. I had no issues with BT with the exact same placements, usage and MBPS, but as soon as I changed to sky I had issues with buffering and lagging 

[Brill+Gill]

Hi @JoshuaBrookes, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141