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Discussion topic: Intermittent broadband connection

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This message was authored by: Sanjai

Intermittent broadband connection

Our broadband WiFi does not have a strong connection and cuts of intermittently at random times causing disconnection. We have recently switched to Sky expecting good service as promised however we have been let down. Please could we have some assessment of how to fix this, and can we request for an engineer call out to visit. 

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This message was authored by: Brill+Gill

Re: Intermittent broadband connection

Posted by a Sky employee

Hi @Sanjai, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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