Hi there, my broadband is down and I can't watch anything on Sky Glass. Have tried everything

[LouThom86]

My Sky Glass TV keeps losing connection with my Sky Q box. My broadband light is orange and while it did come back briefly it has gone off again. I have done as experts have said with switching on and off, pressing the router button for a few seconds and still nothing. I even tried going to Settings and doing as advised on other posts but still no joy. Any help would be greatly appreciated. 

[jamesn123]

@LouThom86 

Have you run the line test in the My Sky app?

[LouThom86]

Hi, thank you for your reply. 

Yes I have tried this and it says no problems detected. But the amber light is still on my hub and I have no internet still

[LouThom86]

Hi @jamesn123 

Thank you for your reply. 

Yes I have tried this but it says no issues, yet the amber light is still on on my hub. 

[jamesn123]

@LouThom86 

I have escalated your post to Sky, look out for a message on the forum

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @LouThom86.

[LouThom86]

@Addie15  and @jamesn123 

Hi guys!

My broadband has come back on. I just left it for a while and it has seemed to have sorted itself out. Thank you so much for all your help. It is greatly appreciated. If I have any more issues I will let you guys know. 

Thanks again! 

Gernaine 

[Addie15]

Hi there! Glad to hear it has been sorted. We will close this invite now, but do let us know if there is anything else in the future we can help you with.

Thanks.

[LouThom86]

Hi @Addie15 

I spoke too soon! My broadband has gone again. Really fed up now. Is it possible for you still escalate? I can't watch anything as it lasts for around fifteen minutes then goes and loses connection again. 

[Addie15]

I will resend the invite in just a minute.