Hi,since yesterday 25th Sept i have no Internet, have rebooted,turned power off but still nothing...

[wolverine1]

No Internet, only 2 lights on router?

[Highlinder]

@wolverine1 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[wolverine1]

Hi,it saga no issue in Area but can't connect to hub then it goes through the cycle of checking connection etc etc which I have done 

[Highlinder]

@wolverine1 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Lisa-P1987]

Thanks for escalating this. We’ve sent wolverine1 an invite to chat.

[wolverine1]

Massive thanks for supporting and helping me with my broadband issue,all sorted now so again thank you 😊