Hi i have a strong burning smell from my modem and its too hot to touch.ive unplugged the modem

[Gillian+25]

My modem has a burning smell .I've unplugged it also I have crackling on my phone line

[Chrisee]

@Gillian+25 that is most unusual and needs to be checked out I am therefore escalating your post to Sky who should be in touch to offer a private chat to get this sorted. Oncecthe chat is open a button will apoear for you on the forum pages.

In the meantime leave the Sky hub unplugged. Did you have a thunder storm yesterday by any chance?

[TechmanagerMal]

---

@Gillian+25 wrote:

My modem has a burning smell .I've unplugged it also I have crackling on my phone line

---

I would report this to Sky via the general number - click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Gillian+25.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.