I have a sky q booster supplied by a sky engineer. It has lost connection

[kaloskd]

I have a sky q booster supplied by a sky engineer. It has lost connection and despite resetting everything we can't get the sky q mini to connect and the connected light on the booster is off.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[kaloskd]

Don't worry, the sky engineer sorted it yesterday. It turned out to be the main box was faulty and not connecting to anything including the booster.