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Discussion topic: Help

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Rebca34
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Help

‎26 Jun 2024 12:47 PM

I need help, my Wi-Fi doesn't turn on the internet light, it was activated yesterday but it's not working yet

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Help

‎26 Jun 2024 12:58 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rebca34 

Did you get the confirmation email/text from Sky to say your line is active?

Have you tried running the line test in the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Rebca34
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Re: Help

‎26 Jun 2024 01:47 PM

58E556E4-425D-4ECB-A793-E8DCA557965F.jpeg

 

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Rebca34
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This message was authored by Rebca34 This message was authored by: Rebca34

It's not working Sky broadband

‎26 Jun 2024 02:57 PM

 

Yesterday it was wifi activation, we did all the procedures, but it's turning on the internet light

FFAF790D-260A-46D5-8D23-96FFA9520774.jpeg

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: It's not working Sky broadband

‎26 Jun 2024 03:08 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rebca34 

Did you try running the line test in the My Sky app

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Rebca34
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Re: Help

‎26 Jun 2024 03:14 PM

Yes, I did all

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Daniel0210
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Re: Help

‎26 Jun 2024 03:20 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rebca34 

Not sure why you've started another thread reporting the same issue. It's been removed as this one is already up and running. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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jamesn123
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Re: Help

‎26 Jun 2024 03:24 PM

Posted by a Superuser, not a Sky employee. Find out more

@Rebca34 

Then you need to call Sky.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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