Help

[Rebca34]

I need help, my Wi-Fi doesn't turn on the internet light, it was activated yesterday but it's not working yet

[jamesn123]

@Rebca34 

Did you get the confirmation email/text from Sky to say your line is active?

Have you tried running the line test in the My Sky app?

[Rebca34]

58E556E4-425D-4ECB-A793-E8DCA557965F.jpeg

 

[Rebca34]

 

Yesterday it was wifi activation, we did all the procedures, but it's turning on the internet light

FFAF790D-260A-46D5-8D23-96FFA9520774.jpeg

[jamesn123]

@Rebca34 

Did you try running the line test in the My Sky app

[Rebca34]

Yes, I did all

[Daniel0210]

@Rebca34 

Not sure why you've started another thread reporting the same issue. It's been removed as this one is already up and running. 

[jamesn123]

@Rebca34 

Then you need to call Sky.