Help with my new router

[Ld38]

A new router was fitted last week, I have no connection so can't watch apps, also Alexa not working. This router was to make things more efficient, it really hasn't. I've tried everything also got help from chat got. HELP

[Chrisee]

@Ld38 difficult to know what is wrong without some details but as a start carefully go through thecsteps here https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have if you get stuck post again saying excatly what step is causing you issues.