Help with my full fibre still not working after 3 weeks

[sangita+savania]

Full fibre after 3 weeks still not working, my tv not working, phone or internet. Made lots of  phone calls to sky with no joy

[mikealanr]

Hi @sangita+savania 

You have posted in the Sky Glass board. This would be better in the broadband board but do you have any more information? Have sky said there is a fault? Are you waiting for open reach etc?

We are fellow customers here on the community so the advice would be to contact sky. Given you have done this, the next step would be to make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

[JimM1]

@sangita+savania Openreach OR or CF CityFibre for the Full Fibre connection, do you know?

[sangita+savania]

It City Fibre 

[JimM1 · Accepted solution]

@sangita+savania Then you need to speak to sky, good few technical issues currently with sky getting there Hubs to work on the CF CityFibre ONT Network, check out some off the other failed post's.... Here is one there are a good few others!

Re: No internet - Page 4 | Sky Community

[sangita+savania]

I ring Sky 3 or 4 a day and nothing gets resolved 

[sangita+savania]

Sky are saying there's a fault on the outside, and city fibre are there nothing wrong on their part 

[JimM1]

@sangita+savania Read the Linked posting, the others are all the same, CF blaming sky, and sky blaming CF and neither off the two doing diddly squat, so if you do nothing you will be waiting MONTHS or leaving like the others!

If you can say also if you have the Black or White sky hub, one posted black could/would not work so ordered the sky Max white hub and it connected no issue! Can only say what is posted on the Forum!

[sangita+savania]

Can I leave Sky ? Will they charge me for contact, will another company take me on

[JimM1]

@sangita+savania Yes they sure will, within contract period excluding the 30 day cool off and without the deadlock you are caught!