Help! Openreach engineers have knocked my WiFi out

[Gill08]

They are putting full fibre cables in to the house & apparently the joint in the box in the ground is old. The connection engineer isn't due until 11th November! Meanwhile the Sky Broadband & WiFi checker is saying it's all fab. It's a lie! Help! What can I do? 

[Markbowe]

Fibre has been connected. I have no fibre router & old WiFi now isn't working 

[Chrisee · Accepted solution]

@Gill08 you need to call Sky and report this hopefully they can get Openreach to do their corrections.

[Markbowe]

Who can I call? There is no contact numbers

[Chrisee]

@Markbowe not sure where you looked but while the forum prevents me from posting numbers they are easy to find hint Google is your friend. Only use numbers starting 03 to avoid the rip off re-direct services or use a Sky Talk or Sky mobile dial 150..

[Gill08]

Thank you @Chrisee I did that and am currently awaiting an appointment from an Openreach/BT engineer qualified to fix problems. Important for me as I am housebound. They will fix the old copper connection whilst I wait for the full fibre engineer. It should be within 48hrs, so fingers crossed! Thanks again.