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Message posted on 01 May 2024 03:44 PM
Since day one March 2024 when we switched to sky the broadband keeps dropping out approx.10 times a day. Today we have had a BT engineer out who confirms the line is absolutely fine. Any help is appreciated it's driving us nuts.
Message posted on 01 May 2024 08:12 PM
@Squirrelkp Could you please post your router stats following the link below.https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
Message posted on 02 May 2024 08:32 AM
Has anyone got any suggestions please
Message posted on 02 May 2024 02:22 PM
Message posted on 02 May 2024 02:44 PM
@Squirrelkp
When did you last notice a drop? The stats suggest the last WAN drop was 12hrs ago
Message posted on 02 May 2024 03:41 PM
It seems ok day time, it drops most at 6-7am and late afternoon and evening
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