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Discussion topic: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Hello

Posted by a Sky employee

Hi there Slinky1992, we ended our community chat advising you to set up a Sky ID to track your order. And advising that our Order Recovery Team are managing this for you. 

 

Unfortunately because of the line plant issue, this is not going to be something that is a quick solution as we detailed in our chat. If you need more specific info you need to call and speak to the Order Recovery team as our team cannot get all this info for you, we are not the specialist team. 

 

I am sorry about that, this was all discussed in our chat. 

Thanks

Lisa - Sky Tech Team Expert
Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello

Hello I'd like to cancle my sky Internet and talk order and my sky q as well please ill try a different company for Internet thank you

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

Posted by a Superuser, not a Sky employee. Find out more

@Slinky1992 

 

The issues above are openreach issues and any move to another openreach isp will put you back to square one.

 

The new isp will then call on openreach to install and openreach will deal with it in exactly the same way and add another 4 weeks to your agony

----------------------------------------------------
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Slinky1992
Topic Author
This message was authored by Slinky1992 This message was authored by: Slinky1992

Re: Hello i

I've signed up with plus net now so I'd just like to cancle the lot please 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hello i

Posted by a Superuser, not a Sky employee. Find out more

@Slinky1992 wrote:

I've signed up with plus net now so I'd just like to cancle the lot please 


@Slinky1992 

You'll need to call Sky to cancel your order. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MahfoozRahmani This message was authored by: MahfoozRahmani

Re: Hello i ordered my sky broadband 2 weeks before my move in date id just like to know why?

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